Check-in time is from 12:00PM and check-out time is
by 10:00AM, unless otherwise specified and confirmed by
Jivagram in writing.
A valid government-issued identification or passport is
required at check-in.
Eligible age for check-in
You must be at least 18 years of age to check-in and
register for a room. Or, if you are a treatment seeker/ student,
you must be accompanied by your parent/s.
Rates & Deposits
The rates quoted are based on your period of stay. Rates are
subject to change as a result of changes in your arrival dates.
All the reservations shall be confirmed upon receiving an
advance of minimum 50% amount of total expected billing
amount.
Early arrival & Late departure
Early check-in is subject to availability of rooms and at the
discretion of Jivagram management. In case of confirmed
early check-in, you are advised to consider making a
reservation for the evening prior to your arrival.
Late check-outs are available on request subject to
availability of rooms and occupancy level.
Please check with the Front Desk at least 24 hours
prior to your departure on availability of late check-out. A
half-day room charge may be incurred for late check-out
between 12pm to 6pm and a full day room charge may be
incurred for late check-out after 6pm.
Credit card information
A valid credit card is required for all reservations to secure
your reservation.
Upon reservation, credit card will be charged for the amount
indicated on the booking confirmation page and email.
Jivagram accepts Visa, Mastercard and American
Express.
Exchange rates are applicable at time of reservation, but are
subject to currency fluctuations and billing will be at the
prevailing exchange rate upon completion of your stay.
Cancellation policy
Any cancellation received more than 15 days
(inclusive) prior to your date of arrival will not incur any
cancellation charges.
Any cancellation received 8 to 14 days (inclusive) prior to
your date of arrival will incur a charge of one night of your
total package.
Any cancellation received 0 to 7 days (inclusive) prior to
your date of arrival will incur a charge of total package.
Any reduced stays whilst at the Jivagram will incur a charge
of 100% on the total price
Group reservations
For reservations for groups of 10 rooms or more, please
email us your requirement at jivagram@jiva.com.
Further information
Reservations are non-transferable. Please note, request for
change in name in reservations will not be entertained.
General provisions
By proceeding with the reservation, you further agree and
acknowledge that if the reservation is accepted by Jivagram,
your stay subsequently shall be subject to Jivagram’s
standard terms and conditions of stay.
Jivagram may, at its absolute discretion, cancel the
reservation if we are of the opinion that the reservation
information provided is falsified or incomplete.
Jivagram shall be entitled to vary, amend and/or otherwise
change these terms and conditions at any time without prior
notice. Please refer to this page for latest information on
terms and conditions.
You shall indemnify and hold Jivagram harmless in respect
to any liability, loss, damage, cost and expense of any nature
arising out of, and/or in connection with the acceptance of
the reservation by Jivagram.
Jivagram shall not be liable for any losses, damages, costs or
expenses incurred by you as a result of any cancellation of
the reservation by Jivagram.
